Business Communication Developing Leaders for a Networked World Peter Cardon 3rd Edition – Test Bank


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Business Communication Developing Leaders for a Networked World Peter Cardon 3rd Edition – Test Bank

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Chapter 02

Interpersonal Communication and Emotional Intelligence


True / False Questions

1. Each person involved in interpersonal communication is both encoding and decoding meaning.

True    False


2. Decoding is the process of converting meaning into messages composed of words and nonverbal signals.

True    False


3. In the interpersonal communication process, communicators encode and send messages at the same time that they also receive and decode messages.

True    False


4. Loud music, nearby conversations, and the sound of traffic are examples of physiological noise in the communication process.

True    False


5. Semantic noise refers to interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.

True    False


6. All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

True    False


7. High self-awareness includes the ability to manage events that stir strong responses.

True    False


8. Venting negative feelings is one of the most effective strategies for de-escalating anger.

True    False


9. People who have low self-management should avoid doing self-talk because it makes them too self-centered.

True    False


10. People with high self-management react defensively with a me-first attitude when threats are perceived.

True    False


11. Recent business-school graduates rank listening skills among the most important communication skills.

True    False


12. In a conversation with a co-worker, Chin makes sure he completely understands the other person’s point and then explains why he disagrees with it. Chin has failed to practice the skill of holding judgment.

True    False


13. During a conversation with his supervisor, Alec paraphrases something that he heard her say. This is an example of a judger statement.

True    False


14. Sharing your own ideas with your colleagues undermines the active listening process.

True    False


15. Probing questions are intended to create bonds between people.

True    False


16. After the marketing team gave a presentation, their manager, Maurice, asked in frustration, “What were you thinking?” In this context, Maurice’s question shows a learner mind-set.

True    False


17. Nonverbal messages, such as posture, are most important when they convey a different emotion than the spoken message.

True    False


18. A person’s motivational value system is a blend of the three primary motives of nurturing, dominating, and autonomizing.

True    False


19. A manager who wants to hire an effective leader should focus on applicants who are extroverts.

True    False


20. When a person is treated poorly, responding aggressively potentially de-escalates a difficult situation and shows that person’s character and caring.

True    False



Multiple Choice Questions

21. Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between
two or more people?

A. active listening process


B. verbal communication process


C. interpersonal communication process


D. decoding process


E. encoding process


22. Cindy intends to say something to her employee to explain why he is being transferred to a new project. The thought that Cindy intends to communicate is known as

A. meaning.


B. message.


C. semantics.


D. encoding.


E. empathy.


23. _____ is the process of interpreting messages from others into meaning.

A. Decoding


B. Encoding


C. Translating


D. Filtering


E. Communicating


24. Ayesha says, “You’re so generous!” in a sarcastic tone. Mario decides that Ayesha thinks he is cheap. What process has Mario just completed?


A. filtering


B. hijacking


C. encoding


D. synchronizing


E. decoding


25. Loud shouting coming from the next room or distorted formatting in an email message are examples of _____ noise.

A. physical


B. psychological


C. semantic


D. physiological


E. cognitive


26. _____ noise occurs when communicators apply different meanings to the same words or phrases.

A. Psychological


B. Physical


C. Semantic


D. Cognitive


E. Physiological


27. Which of the following is an example of psychological noise?

A. Benito’s coworker does not understand what he tells her because nearby colleagues are speaking too loud.


B. Benito’s coworker does not understand his meaning when he uses technical accounting terms.


C. Benito’s coworker does not understand what he tells her because she has a pounding headache.


D. Benito’s coworker dismisses his product suggestions because she thinks he is too inexperienced.


E. Benito’s coworker does not remember what he tells her about his schedule because she is rushing to get to a meeting.


28. All outgoing messages are encoded and all incoming messages are decoded through

A. a filter of lifetime experiences.


B. psychological noise.


C. mitigating information.


D. a motivational value system.


E. sight-reading.


29. Emotional _____ refers to a situation in which emotions control our behavior, causing us to react without thinking.

A. filtering


B. hijacking


C. blackmail


D. noise


E. intelligence


30. Which of the following is the process of accurately understanding one’s own emotions as they occur and how they affect one’s behavior and thought?

A. self-management


B. empathy


C. relationship management


D. shared meaning


E. self-awareness


31. Events that cause strong emotional reactions are called

A. triggers.


B. stressors.


C. noise.


D. distracters.


E. filters.


32. Elena knows that she is especially vulnerable to work stress today because she had a fight with her husband last night. Therefore, Elena does ten minutes of meditation on her lunch break, and later when she feels herself getting frustrated during a meeting, she counts to ten before making a comment. What quality does Elena’s behavior demonstrate?

A. empathy


B. self-management


C. emotional hijacking


D. self-awareness


E. psychological noise


33. Which of the following involves having the discipline to hold off on current urges in order to meet long-term intentions?

A. empathy


B. self-awareness


C. self-management


D. relationship management


E. sight-reading


34. Which of the following domains of emotional intelligence is the “ability to accurately pick up on emotions in other people and understand what is really going on with them”?

A. empathy


B. relationship management


C. self-management


D. self-awareness


E. sight-reading


35. Which of the following is an impact of low self-management on interpersonal communication?

A. One speaks out constructively about differences of opinion.


B. One seeks to de-escalate interpersonal tensions and resolve issues at hand.


C. One provides indirect and vague feedback and ideas to others.


D. One frequently vents frustrations without a constructive work purpose.


E. One is unaware of his or her own emotional state and its related impact on communication.


36. Which of the following is an impact of high self-management on interpersonal communication?

A. One controls emotional impulses that are not aligned with work and relationship goals.


B. One attempts to understand the feelings, perspectives, and needs of others.


C. One engages in a me-first approach to work with colleagues.


D. One reacts defensively and with a me-first attitude when threats are perceived.


E. One fails to listen carefully to others.


37. Which of the following is an impact of high empathy on interpersonal communication?

A. One controls emotional impulses that are not aligned with work and relationship goals.


B. One directs conversations to topics that focus on the needs of others and self.


C. One is aware of triggers and related tendencies to say the wrong thing.


D. One spends a higher percentage of work conversations on work-related topics with a focus on solutions.


E. One frequently vents frustrations without a constructive work purpose.


38. While working on team projects, Luisa welcomes feedback and constructive criticism from her colleagues because she values their opinions and wants to be a better team member. What aspect of emotional intelligence does this behavior demonstrate?

A. high empathy


B. high self-awareness


C. high relationship management


D. low self-management


E. low empathy


39. Which of the following is a strategy to improve relationship management?

A. Engage in relaxation techniques to clear your mind.


B. Practice self-talk and visualize yourself responding effectively to challenging interpersonal issues.


C. Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur.


D. Build up the courage to have a difficult conversation.


E. Reflect on personal strengths, weaknesses, and values.


40. Which of the following is a strategy to improve self-management?

A. Encourage others who rarely speak up to voice their thoughts and feelings.


B. Think about group dynamics and the related impacts on each team member.


C. Examine strategies for overcoming impulses that compete with achieving your long-range goals.


D. Think about your last reactions to the following experiences: joy, anger, self-doubt, frustration.


E. Attend work-related social outings.


41. Which of the following is most likely to be true of people who have low empathy?

A. They direct conversations to topics that are important to themselves.


B. They frequently use meeting time to complain about issues unrelated to the current task.


C. They go out of their way to explain company procedures to new co-workers.


D. They listen carefully to what others say and then ask questions to clarify what they heard.


E. They often repress their emotions and then respond inappropriately to situations.


42. Which of the following is a domain of emotional intelligence?

A. shared meaning


B. sympathy


C. self-management


D. semantics


E. self-esteem


43. When Kwame listens to a customer, he paraphrases the customer’s request or complaint to make sure he understands it. Which active listening skill is he using?

A. reflecting


B. holding judgment


C. summarizing


D. clarifying


E. paying attention


44. Which of the following is an example of the active listening skill of clarifying?

A. Trung leans slightly forward as he listens to others.


B. Trung asks questions that demonstrate his desire to understand other points of view.


C. Trung asks the other person to explain a point more completely.


D. Trung expresses his own perspective after he has heard the other person.


E. Trung pauses to think about what he has heard and then paraphrases it.


45. During his annual performance review, Blake says to his supervisor, “So the two main ways that you want me to improve are to double-check my work for accuracy and to be more of a team player. Is that correct?” What active listening skill has Blake used?

A. identifying


B. paying attention


C. reflecting


D. summarizing


E. sharing


46. Which active listening skill involves demonstrating a learner mindset rather than a judger mindset?

A. holding judgment


B. paying attention


C. reflecting


D. summarizing


E. sharing


47. Which of the following statements is a judger statement rather than a learner statement?

A. Aren’t you interested in trying new techniques?


B. How long do you think it will take to implement this new program?


C. What do the studies indicate the environmental impact will be?


D. How much do you estimate this will cost?


E. What other companies have tried this type of sales campaign?


48. Which barrier to effective listening involves neglecting listening because of pressing deadlines?

A. lack of time


B. lack of patience and attention span


C. image of leadership


D. communication technology


E. fear of bad news or other uncomfortable information


49. A series of questions that attempt to deconstruct a business issue by moving from general to specific are known as _____ questions.

A. rapport-building


B. funnel


C. probing


D. closed


E. solution-oriented


50. In a weekly project update meeting, Liza asks the following questions of one of her employees: “Why were you late meeting your last deadline? Were there external factors that delayed your work? Did other coworkers get their part of the assignment to you on time? Do you need more help from me?” What type of questions are these?


A. closed


B. rapport-building


C. solution-oriented


D. probing


E. funnel


51. Christine’s team is having a difficult time developing a team identity. She thinks the problem might be that the team members all come from different departments and have not worked together before. What kind of questions can Christine use to help with this issue?

A. solution-oriented


B. rapport-building


C. probing


D. closed


E. funnel


52. What is the main difference between probing questions and solution-oriented questions?

A. Probing questions move from general to specific, while solution-oriented questions move from specific to general.


B. Probing questions tend to be analytical and focused, while solution-oriented questions tend to be casual and social.


C. Probing questions tend to be closed, while solution-oriented questions tend to be open-ended.


D. Probing questions seek to uncover root causes, while solution-oriented questions focus on what should be done.


E. Probing questions tend to have a judger mindset, while solution-oriented questions tend to have a learner mindset.


53. The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as

A. sight-reading.


B. emotional intelligence.


C. shared meaning.


D. relationship management.


E. self-management.


54. What does research consistently demonstrate about nonverbal communication?

A. People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.


B. People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.


C. People are good at masking their feelings, but most people still manage to decode nonverbal signals.


D. People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.


E. People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.


55. During a budget meeting, Eva concludes her part of the talk and points to her presentation partner. What does this gesture most likely mean in context?

A. She is indicating that it is his turn to speak.


B. She is accusing him of interrupting her.


C. She is blaming him for the poor budget numbers.


D. She is giving him permission to ask a question.


E. She is trying to get him to be quiet.


56. When Leo had to tell Tania that her project had lost its funding, he found himself adopting a slumped posture that was similar to hers. What was Leo doing?

A. synchronizing body language to mock her


B. synchronizing body language to show empathy


C. faking a mood to change her emotions


D. using visual cutoff to encourage sharing


E. using visual cutoff to make the conversation end


57. As Cho explains her dissatisfaction with her current salary, her supervisor abruptly looks away and sighs. What does the supervisor’s nonverbal behavior indicate?

A. strong agreement


B. confusion


C. strong displeasure


D. distraction


E. agreement yet helplessness


58. Which motivational value system is most often guided by concerns about whether business activities have been thought out carefully and the right processes have been put into place to accomplish things?

A. red MVS


B. yellow MVS


C. blue MVS


D. green MVS


E. hub

Chapter 04

Communicating across Cultures: Global, Generational, and Gender Communication Patterns


True / False Questions

1. Cultural intelligence (CI) is a measure of your knowledge of business practices in other cultures.

True    False


2. Projected cognitive similarity is the tendency to think members of other groups are all the same.

True    False


3. Amy assumes that her colleagues in Japan will be just as motivated by an individual rewards program as people in the United States are. This is an example of the outgroup homogeneity effect.

True    False


4. Popular culture plays an important role in the formation of negative stereotypes.

True    False


5. Marta is a German woman who was just hired by a multinational company. It will be helpful for her to assume that her colleagues in Brazil will conceptualize time the same way she does.

True    False


6. Using slang can help you connect with business partners who have limited English proficiency.

True    False


7. Generally, as countries increase their standard of living, they develop more collectivist tendencies.

True    False


8. James has accepted an entry-level position at a company in South Korea, which has a hierarchical culture. James should expect to take part in his company’s decision making right away.

True    False


9. Egalitarianism is the extent to which a community encourages and rewards innovation, high standards, and performance improvement.

True    False


10. Keiko is going to work as a manager in the Netherlands, which has a high performance orientation. Keiko should begin giving her new employees feedback as soon as possible.

True    False


11. Low performance orientation societies are likely to view high performance orientation societies as impatient and obsessed with short-term results.

True    False


12. Organizations in present-oriented societies are less likely to develop clear long-term strategies and business plans.

True    False


13. In less-assertive cultures, people are uncomfortable with silence.

True    False


14. People in low uncertainty avoidance cultures often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.

True    False


15. In high gender egalitarianism cultures, men and women are encouraged to occupy the same professional roles and leadership positions.

True    False


16. In order to develop strong cross-cultural relationships, one must have an ethnocentric mind-set.

True    False


17. Business managers who are high in cultural intelligence recognize that developing effective co-cultures requires creating something new.

True    False


18. Following the rules of etiquette in other cultures makes a person seem indecisive and insincere.

True    False


19. A colleague from Gen X is more likely to seek continuous feedback than a colleague from an earlier generation.

True    False


20. Men are more likely than women to ask questions to seek information.

True    False



Multiple Choice Questions

21. High cultural intelligence is demonstrated by the ability to

A. work by a rigid set of rules and guidelines.


B. superimpose one’s own cultural norms upon all others.


C. interpret the behavior of people worldwide through a single culture’s framework.


D. approach cross-cultural work relationships with a learner mind-set.


E. suppress one’s curiosity and interest in other cultures.


22. Which of the following is a characteristic of high cultural intelligence?

A. speaking many languages


B. avoiding inappropriate stereotypes


C. accepting that other cultures are like your own


D. sharing your values with others


E. having a favorable attitude toward another group


23. Which of the following is an example of projected cognitive similarity?

A. Elana assumes that no two cultures are alike in terms of values and norms.


B. Rico assumes that all cultures are inferior to his culture.


C. Deirdre assumes that other cultural groups have the same values as hers.


D. Bill assumes that the cultural stereotypes shown in the popular media are true.


E. Michael assumes that all cultures are superior to his culture.


24. Olga thinks that all Americans are the same: hard-working, dishonest, and greedy. What is Olga displaying?

A. projected cognitive similarity


B. performance orientation


C. cultural assimilation


D. humane orientation


E. outgroup homogeneity effect


25. Which of the following is useful advice on conducting business across cultures with those who have limited English ability?

A. Determine a person’s level of communication proficiency within the first few moments of your interactions with them.


B. Speak at your normal, regular pace instead of speaking slowly as this may be viewed as disrespectful.


C. Use slang and jargon instead of literal language as much as possible.


D. Allow those with limited English ability enough time to process their thoughts into English.


E. When using an interpreter, focus on the interpreter instead of the person you are communicating with.


26. As prosperity and economic development rise, _____ increases as well.

A. collectivism


B. individualism


C. hierarchy


D. assertiveness


E. uncertainty avoidance


27. Finn chooses to enter relationships only with people who share his interests in sports and work. Whenever he finds himself having less in common with a friend, he leaves the relationship. What cultural dimension does Finn display?

A. collectivism


B. individualism


C. humane orientation


D. egalitarianism


E. future orientation


28. Fred has been sent to build a factory in a small village. His new employees speak often of the rewards the factory will bring to their community. It takes Fred a long time to form relationships because the social networks there are close knit. Which term best describes the primary trait of the culture he is dealing with?

A. collectivism


B. individualism


C. egalitarianism


D. future orientation


E. performance orientation


29. Which of the following is a trait of individualists?

A. They tend to follow the perceived dreams and goals of the group as a matter of duty.


B. They tend to stay in contact with and work through extended networks.


C. They stay in relationships even when they are no longer mutually satisfying.


D. They communicate directly to efficiently deal with work tasks and outcomes.


E. They make decisions based on the larger interests of society.


30. Which of the following is a trait of collectivists?

A. They pursue their own dreams and goals, even when it means spending less time with their family.


B. They leave relationships when they are no longer mutually satisfying, beneficial, or convenient.


C. They stay in contact with and work through extended networks built on family and friends.


D. They make decisions based on each individual’s needs.


E. They enter friendships and relationships primarily based on common interests.


31. Ed is going to work for a year in the Netherlands, which he has learned is even more egalitarian than the United States. What should he expect his new company to be like?

A. Employees will be reluctant to disagree openly with the company’s leaders.


B. The salaries of the company’s chief officers will be much, much greater than his.


C. His coworkers will respect leaders for their competence, not their position.


D. People will be judged for status symbols such as big houses and automobiles.


E. He will have to find an intermediary to advocate for him if he wants to talk to a manager.


32. Dina has been offered a job at a longstanding financial institution with a hierarchical culture. Which of the following should she expect to encounter when she starts work?

A. a steady stream of emails from her subordinates


B. a lack of interest in status symbols


C. a refusal to blame subordinates for leaders’ mistakes


D. offices of roughly equal size for all employees


E. employees who are discouraged from openly challenging leaders


33. Which of the following is characteristic of egalitarian cultures?

A. Leaders can be approached directly by subordinates.


B. Decision making is centralized.


C. Subordinates are blamed for the mistakes of leaders.


D. Salary ranges between the top and the bottom of the organization are extreme.


E. Power is concentrated at the top.


34. In the Durable Manufacturing Company, the president, Alicia Hernandez, makes no more than five times what the lowest-paid worker earns. Alicia is often seen eating in the workers’ lunchroom because she likes to hear opinions about how the work is going. Which term best describes the culture at the Durable Manufacturing Company?

A. assertive


B. collectivist


C. individualistic


D. hierarchical


E. egalitarian


35. Which of the following is a feature of cultures with low performance orientation?

A. People place more emphasis on results than on relationships.


B. Workers prioritize measurable goals and objectives in meetings.


C. Employees view feedback as essential to improvement.


D. Expressions of loyalty and sympathy are valued.


E. Financial incentives are considered appropriate motivators.


36. Cultures with low performance orientation societies generally

A. value productivity over social relationships.


B. give direct feedback about how to improve work.


C. are relaxed about starting things on time.


D. place a high priority on meeting work deadlines.


E. implement clear plans to achieve goals.


37. Cultures with low future orientation

A. use inflexible and firm language.


B. emphasize control and planning for the future.


C. focus on intrinsic motivation.


D. discuss long-term strategies and business plans.


E. appreciate visionary approaches to business problems.


38. Which of the following is a feature of a culture with high future orientation?

A. often mentioning short-term rewards and incentives


B. focusing more on extrinsic motivation


C. rarely discussing long-term strategies or plans


D. appreciating visionary approaches to business problems


E. using inflexible and firm language


39. Which of the following is most likely to be true about a culture with low future orientation?

A. It teaches children to sacrifice fun activities to develop skills for long-term success.


B. It encourages people to be motivated by their own internal values.


C. It has a plan to cope with the types of natural disasters common to its region.


D. Its people tend to enjoy being in the moment and living spontaneously.


E. It rewards those who propose visionary approaches to business problems.


40. The cultural dimension of assertiveness deals with

A. the level of confrontation and directness that is considered appropriate and productive.


B. the degree to which cultures are willing to sacrifice current wants to achieve future needs.


C. the way cultures socialize members to feel in uncertain, novel, surprising, or extraordinary situations.


D. the division of roles and power between men and women in society.


E. the mindset that prioritizes interdependence more highly than independence.


41. Which of the following is characteristic of highly assertive cultures?

A. People tend to speak directly and without using vague expressions.


B. People are comfortable with silence in business meetings.


C. People speak objectively without much emotion.


D. People stress equality and use cooperative language.


E. People would rather demonstrate respect than discuss disagreements.


42. A major difference between high-assertiveness and low-assertiveness cultures is that people in low-assertiveness cultures tend to

A. avoid silence in conversation.


B. focus on results over etiquette.


C. value unrestrained expressions of ideas.


D. use tough language to establish dominance.


E. use cooperative language and emphasize quality.


43. In cultures with a high humane orientation,

A. companies and shareholders emphasize social responsibility.


B. society members are expected to solve personal problems on their own.


C. self-enjoyment takes precedence over displays of generosity.


D. people extend material and social support only to a close circle of friends and family.


E. people smile and display other nonverbal signs of welcome infrequently.


44. Giles lives in a society where people are expected to solve their own problems. During business meetings, leaders do not waste time offering welcome or making social talk. Unfair treatment on the job is considered just the way life is. Which term best describes the type of culture Giles lives in?

A. collectivist


B. assertive


C. uncertainty avoidant


D. low humane orientation


E. high performance orientation


45. Which of the following is a feature of cultures with a high humane orientation?

A. reserving expressions of welcome for formal situations


B. discouraging discussion of feelings as a waste of time


C. waiting until someone asks before helping them


D. demonstrating that others belong and are welcome


E. pursuing personal comfort and enjoyment more than generosity and kindness


46. _____ refers to how cultures socialize members to feel in novel, surprising, or extraordinary situations.

A. Collectivism


B. Humane orientation


C. Uncertainty avoidance


D. Egalitarianism


E. Individualism


47. In cultures that are high in uncertainty avoidance

A. formalized policies are considered unnecessary.


B. business interactions are informal.


C. change is welcome and considered desirable.


D. verification is sought through oral, not written communication.


E. orderliness and consistency are held to be important.


48. Which of the following people is most likely from a culture that is low in uncertainty avoidance?

A. McKenna hates ambiguous situations and often demands clarification.


B. Ivan wants to have strict and unchangeable work rules.


C. Kelsey constantly tries to make the workroom more orderly and organized.


D. Brian complains whenever a change is proposed.


E. Erin proceeds to implement a deal after a verbal agreement has been reached.


49. In cultures that are low in uncertainty avoidance

A. formality is expected in most interpersonal business interactions.


B. change is unwelcome and undesirable.


C. orderliness and consistency are held to be important.


D. trust is hard to build and is valued less than contractual agreements.


E. tasks involving calculated risks, problem solving, and experimentation are preferred.


50. In low gender egalitarianism cultures,

A. equal professional opportunities are provided to men and women.


B. men and women have the same communication and management styles.


C. protocol that draws attention to gender is avoided.


D. men and women are expected to occupy different roles in society.


E. men have fewer leadership opportunities than women.


51. In high gender egalitarianism cultures

A. more professional leadership opportunities are provided to women than men.


B. men and women communicate in distinct masculine and feminine ways.


C. men and women have equal influence in professional decision making.


D. protocol that draws attention to gender is acceptable.


E. men and women are expected to occupy different roles in society.


52. Which of the following business trends is valued across the world?

A. high priority on performance orientation


B. low priority on egalitarianism


C. high priority on hierarchy


D. low priority on humane orientation


E. low priority on future orientation


53. Lilly spends a summer abroad working in a hotel. She soon realizes that her job is secure even if she does not work very hard. When she makes mistakes, no one ever comments on them for fear of hurting her feelings. What is true of the culture in which she is working?

A. It is high in future orientation.


B. It is low in humane orientation.


C. It is a low performance orientation society.


D. It is high in uncertainty avoidance.


E. It is high in assertiveness.


54. Minh takes a job in Germany. On his first day, his manager tells him that he will be respected if he can motivate himself to succeed. Minh is encouraged to think about where he wants to go in the company and to discuss long-term strategies for achieving his goals. From this, Minh concludes that he is in a society with

A. low priority on performance orientation.


B. high priority on egalitarianism.


C. high priority on humane orientation.


D. high priority on future orientation.


E. low priority on uncertainty avoidance.


55. Which of the following must be kept in mind while building cross-cultural relationships?

A. Your culture is superior to that of others.


B. People across cultures have similar conceptions of time.


C. People across cultures interpret behavior differently.


D. People across cultures have the same cultural mind-set.


E. Your culture is the same as most other cultures.


56. Which of the following statements about people with learner mind-sets is true?

A. They view other cultures as inferior to their own.


B. They think other cultures are the same as their own.


C. They acknowledge that members of other cultures possess unique knowledge.


D. They believe they have a better knowledge base to conceptualize work than others.


E. They expect to have full control over all decision-making processes.


57. Ethnocentrism is the belief that

A. your own culture is superior to others.


B. your own culture has nothing of value to share with others.


C. people of other cultures should make all business decisions.


D. you have more to learn from other cultures than to teach.


E. other cultures have a better knowledge base to conceptualize work.


58. Which of the following is true of a co-culture?

A. Co-culture involves the belief that your own culture is superior.


B. Co-culture is a combination of elements from different cultures.


C. People with judger mind-sets find it easier to develop co-cultures.


D. Co-cultures deemphasize the differences that exist between cultures.


E. People who are low in cultural intelligence usually develop co-cultures.


59. Which of the following correctly names a characteristic of Russian etiquette and customs?

A. Pakistan and the caste system are taboo topics of conversation.


B. Gift giving is a sign of friendship; however, expensive and leather gifts should be avoided.


C. First names are appropriate only after a relationship is well established.


D. People commonly sit side by side rather than facing one another during meetings.


E. The conversation style of the people is loud, animated, lively, and expressive with lots of interruptions.


60. Which of the following correctly states a similarity between Russia and India?

A. Meeting times are relaxed and often start 10 to 15 minutes late in both countries.


B. Cricket is an appropriate topic of conversation in both countries.


C. Comparing Moscow and St. Petersburg is a taboo topic of conversation in both countries.


D. Gifting expensive gifts and gifting leather gifts are avoided in both countries.


E. Meetings are scheduled far in advance, and time is viewed flexibly in both countries.


61. Which of the following highlights the difference between Chinese and Brazilian etiquette and customs?

A. Meetings begin on time in China, while meeting times are relaxed in Brazil and often start 10 to 15 minutes late.


B. Tibet is a taboo topic of conversation in Brazil, while deforestation is a controversial topic of conversation in China.


C. Touching is rare in Brazil, while frequent and extended touching is accepted in China.


D. Business attire in China should be stylish and fashionable, while conservative suits are preferred in Brazil.


E. Gift giving is common for first meetings in Brazil, while gifts are generally not expected on the first meeting in China.


62. Chandra is preparing for a business meeting in a foreign country. Which of the following is most important for her to do to ensure proper etiquette?

A. prepare a meal for her hosts


B. purchase traditional clothing


C. learn to speak the language fluently


D. identify acceptable conversation topics


E. perfect an opening joke



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