Business Management 14th Edition by James L. Burrow – Test Bank

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Business Management 14th Edition by James L. Burrow – Test Bank

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Chapter_02___Management__Supervision__and_Decision_Making     1. Good supervisors are able to show employees the importance of company goals.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

2. When an employee is not performing work correctly, the supervisor should take over to make sure it is done well.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

3. A problem can be considered solved once a solution has been chosen and implemented.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

4. Management scientists have studied successful managers to determine what makes them different from those who were not successful.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Management Roles QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.1 – LO: 2.1.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

5. Listening is an important communication skill for supervisors.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Managing Day-to-Day Activities QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.2 – LO: 2.2.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

6. The most important resource available to managers is the company’s employees.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Getting Work Accomplished QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.2 – LO: 2.1.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

7. Helping employees determine how to use their time effectively is a component of time management for supervisors.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Managing Day-to-Day Activities QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.2 – LO: 2.2.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

8. When deciding how to get work accomplished, the first step for managers is to develop a budget.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Getting Work Accomplished QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.2 – LO: 2.1.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

9. The effectiveness of a supervisor’s job is determined by three factors: the quality of employees’ work, the employees’ job satisfaction level, and the efficient use of resources.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

10. The first step in effective problem solving is to identify the symptoms.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

11. In attempting to solve a problem, a manager should always analyze more than one possible solution.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

12. Talking with and observing the work of experienced supervisors is a way to improve management skills.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Improving Supervisory Skills QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.3 – LO: 2.2.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

13. Although they were once common, formal training programs for supervisors are rare.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Improving Supervisory Skills QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.3 – LO: 2.2.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

14. Most supervisors have extensive management training   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

15. Moving from the role of coworker to the role of boss is an easy change   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/29/2015 8:00 AM

 

16. Effective managers demonstrate commitment to the continued success of the organization.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Principles of Effective Management QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.3 – LO: 2.1.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 10:48 AM

 

17. Marketing research and product development research are two common areas of business research study.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Using Management Information QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.1 – LO: 2.3.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 10:50 AM

 

18. Planning for a business should be based exclusively on past experience.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Using Management Information QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.1 – LO: 2.3.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 10:51 AM

 

19. Managers should strive for consistency and objectivity in their work.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Principles of Effective Management QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.3 – LO: 2.1.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 10:52 AM

 

20. Supervisors can complete informal evaluations of employee performance but should not be responsible for formal evaluations.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

21. In which role are managers acting when they represent their organization and maintain effective relationships with others?   a. relationship builders b. communicators   c. middle managers d. decision makers   ANSWER:   a POINTS:   1 REFERENCES:   Management Roles QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.1 – LO: 2.1.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 10:54 AM

 

22. If companies spend much time correcting errors and redoing work, it is likely that the supervisors are not effective at   a. communication b. evaluation   c. quality control d. time management   ANSWER:   c POINTS:   1 REFERENCES:   Managing Day-to-Day Activities QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.2 – LO: 2.2.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

23. Effective managers   a. should never have a need to consult with their employees or other managers b. usually act in their own self-interests rather than those of their employees   c. always put employee needs ahead of the goals and work processes of the organization d. take responsibility for developing and implementing plans to achieve organizational goals   ANSWER:   d POINTS:   1 REFERENCES:   Principles of Effective Management QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.3 – LO: 2.1.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 10:58 AM

 

24. Decisions about the daily operations of a specific unit in a business are the responsibility of   a. top level of management b. middle management   c. supervisors d. employees   ANSWER:   c POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

25. A sign or indication that something appears to be a problem is   a. an alternative b. a symptom   c. a solution d. a problem-solving process   ANSWER:   b POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

26. A computer-based system that stores, organizes, and provides information about a business is a   a. database management network b. decision-making matrix   c. SWOT analysis d. management information system   ANSWER:   d POINTS:   1 REFERENCES:   Using Management Information QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.1 – LO: 2.3.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 11:01 AM

 

27. Studies on topics such as the supply and demand of labor and employee motivation would most likely be examples of   a. human resource studies b. product development research   c. marketing research d. what-if analysis   ANSWER:   a POINTS:   1 REFERENCES:   Using Management Information QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.1 – LO: 2.3.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 11:04 AM

 

28. The final step in the problem-solving process is to   a. analyze the solutions b. evaluate the decision   c. identify the problem d. select the best solution   ANSWER:   b POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/29/2015 8:05 AM

 

29. Regular formal and informal performance reviews can reveal an employee’s   a. bad habits b. potential for advancement   c. strengths and weaknesses d. training needs   ANSWER:   c POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

30. Once a problem has been identified, a manager should   a. solve it b. gather relevant information   c. make a decision d. analyze the problem   ANSWER:   b POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/29/2015 8:07 AM

 

31. Successful managers are   a. communicators b. decision makers   c. relationship builders d. all of the responses   ANSWER:   d POINTS:   1 REFERENCES:   Management Roles QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.1 – LO: 2.1.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 11:08 AM

 

32. Which term is used to identify the tasks to be done, employees assigned to the work, and the time frame for completion of each task?   a. work calendar b. work flowchart   c. work outline d. work schedule   ANSWER:   d POINTS:   1 REFERENCES:   Managing Day-to-Day Activities QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.2 – LO: 2.2.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

33. If a supervisor spends a little time helping an employee improve his or her work procedures, that employee will most likely   a. move into management b. resent the supervisor   c. value the support d. become less productive   ANSWER:   c POINTS:   1 REFERENCES:   Improving Supervisory Skills QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.3 – LO: 2.2.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 11:11 AM

 

34. Which of the following is not one of the common responsibilities of supervisors?   a. Communicate goals and directions to employees.   b. Encourage employees to do their best work.   c. Keep employee complaints and concerns from top management to prevent problems.   d. Control costs and use resources efficiently.   ANSWER:   c POINTS:   1 REFERENCES:   The Supervisor’s Job QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

35. Which of the following is an example of an organizing activity?   a. monitoring employees’ work   b. dividing employees into work teams   c. creating an operating budget   d. enrolling in management courses   ANSWER:   b POINTS:   1 REFERENCES:   Getting Work Accomplished QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.2 – LO: 2.1.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 11:14 AM

 

36. Managers use information systems to reduce the amount of time spent   a. communicating with employees   b. in training   c. on controlling activities   d. using a computer   ANSWER:   c POINTS:   1 REFERENCES:   Using Management Information QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.1 – LO: 2.3.1 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

37. An effective way to test one or more solutions is to   a. ask employees to identify the problem   b. choose the least expensive solution   c. conduct an experiment   d. wait to see if the problem disappears   ANSWER:   c POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

38. An experienced manager who meets regularly with a new manager to provide feedback and advice is called a   a. work coach   b. middle manager   c. supervisor   d. team leader   ANSWER:   a POINTS:   1 REFERENCES:   Improving Supervisory Skills QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.2.3 – LO: 2.2.3 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/1/2015 11:17 AM

 

39. Studying and evaluating the results of a solution is part of   a. the controlling function for managers   b. the problem-solving process   c. the process in determining whether changes are needed   d. all of the responses   ANSWER:   d POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   12/29/2015 8:14 AM

 

40. When solving a problem, what needs to be done after the best solution has been selected and implemented?   a. analyze the other possible solutions   b. look for a new challenge   c. study the results and make necessary changes   d. write a report   ANSWER:   c POINTS:   1 REFERENCES:   Decision Making QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

a. contingency plan b. executive summary c. management information system d. management principles e. management role f. performance review g. problem h. quality control i. subordinate j. symptom k. time management l. what-if analysis m. work coach n. work schedules   REFERENCES:   Improving Supervisory Skills Management Roles Managing Day-to-Day Activities Principles of Effective Management The Supervisor’s Job Using Management Information Decision Making QUESTION TYPE:   Matching HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 2.1.1 – LO: 2.1.1 BM.BKB.14.LO: 2.1.3 – LO: 2.1.3 BM.BKB.14.LO: 2.2.1 – LO: 2.2.1 BM.BKB.14.LO: 2.2.2 – LO: 2.2.2 BM.BKB.14.LO: 2.2.3 – LO: 2.2.3 BM.BKB.14.LO: 2.3.1 – LO: 2.3.1 BM.BKB.14.LO: 2.3.2 – LO: 2.3.2 DATE CREATED:   5/4/2015 3:14 PM DATE MODIFIED:   5/4/2015 3:14 PM

 

41. A common set of activities that make up an important part of a manager’s job. ANSWER:   e POINTS:   1

 

42. A computer-based system that stores, organizes, and provides information about a business. ANSWER:   c POINTS:   1

 

43. A difficult situation requiring a solution ANSWER:   g POINTS:   1

 

44. A procedure that evaluates the work and accomplishment of an employee and provides feedback on performance. ANSWER:   f POINTS:   1

 

45. A sign or indication of something that appears to be the problem. ANSWER:   j POINTS:   1

 

46. A systematic way to explore the consequences of specific choices using computer software. ANSWER:   l POINTS:   1

 

47. Managing work schedules to achieve maximum productivity. ANSWER:   k POINTS:   1

 

48. An experienced manager who meets regularly with a new manager to provide feedback and advice. ANSWER:   m POINTS:   1

 

49. The fundamental guidelines for the decisions and actions of managers. ANSWER:   d POINTS:   1

 

50. The process of making sure work meets acceptable standards. ANSWER:   h POINTS:   1

 

Chapter_04___Planning_and_Organizing     1. In order to be effective, a business plan should always be in writing.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Why Plan? QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.1 – LO: 4.1.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

2. The top managers in a business are involved in planning, but first-level managers such as supervisors are not.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Why Plan? QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.1 – LO: 4.1.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

3. Effective planning is less important to the success of a business than other management functions, such as organizing, staffing, leading, and controlling.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Why Plan? QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.1 – LO: 4.1.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:30 AM

 

4. Operational planning is short-term planning that identifies specific activities for each area of the business.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Levels of Planning QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

5. The results of strategic planning are goals and strategies that guide the entire business.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Levels of Planning QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

6. SWOT analysis involves both internal and external investigation.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Levels of Planning QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

7. Most of the operational planning in a business is the responsibility of middle-level managers and supervisors.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Levels of Planning QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

8. A mission statement flows out of a broad, long-term, and often inspirational vision.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Levels of Planning QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

9. Goals are the results a business expects to achieve.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Establishing Direction QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.1 – LO: 4.2.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

10. Goals should be stated in broad, nonspecific language to make them easier to reach.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Establishing Direction QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.1 – LO: 4.2.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

11. Typically, goals should not be communicated to employees, because it will result in too much pressure to meet the goals.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Establishing Direction QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.1 – LO: 4.2.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

12. Schedules are valuable in planning for the most effective use of capital.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

13. An example of a schedule is the assignment of employees to specific tasks in a department and the approximate time it will take to complete each task.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

14. Once standards are set in a department, they should not be revised.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

15. Procedures can be developed to describe how a policy should be implemented.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

16. Goals keep the business focused on where it wants to be in the future and the results it expects to achieve.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Establishing Direction QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.1 – LO: 4.2.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

17. An organization chart is a visual device that lists the policies and procedures of a business.   a. True   b. False   ANSWER:   False POINTS:   1 REFERENCES:   Organizing Work QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.1 – LO: 4.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:32 AM

 

18. The three major elements of effective organizing are the division of work, the facilities and working conditions, and the employees.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Organizing Work QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.1 – LO: 4.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

19. Unity of command requires that no employee have more than one supervisor at a time.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Characteristics of Good Organization QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.2 – LO: 4.3.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

20. Work assignments and relationships in a matrix organization are clear but temporary.   a. True   b. False   ANSWER:   True POINTS:   1 REFERENCES:   Types of Organizational Structures QUESTION TYPE:   True / False HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.4.1 – LO: 4.4.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

21. Which of the following is a benefit that managers receive from planning?   a. Provides guidance for making decisions.   b. Helps to determine if progress is being made.   c. Helps managers communicate and coordinate activities.   d. All of the responses.   ANSWER:   d POINTS:   1 REFERENCES:   Why Plan? QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.1 – LO: 4.1.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

22. Strategic planning   a. is short-term planning   b. determines how work will be done and who will do it   c. provides broad goals and direction for the entire business   d. is a short, specific statement of the purpose and direction of the business   ANSWER:   c POINTS:   1 REFERENCES:   Levels of Planning QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

23. Staff advice is usually illustrated on an organization chart with   a. broken lines b. curved lines   c. dots and dashes d. small icons   ANSWER:   a POINTS:   1 REFERENCES:   Types of Organizational Structures QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.4.1 – LO: 4.4.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:34 AM

 

24. Which of the following is not an example of an operational plan?   a. Setting monthly production levels.   b. Planning inventory levels.   c. Developing a department budget.   d. Revising the mission statement for the business.   ANSWER:   d POINTS:   1 REFERENCES:   Levels of Planning QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

25. To be effective, goals must be   a. general b. achievable   c. independent from each other d. all of the responses   ANSWER:   b POINTS:   1 REFERENCES:   Establishing Direction QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.1 – LO: 4.2.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

26. A widely used financial planning tool is a   a. budget b. policy   c. standard d. goal   ANSWER:   a POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

27. To ensure that the quality of work is acceptable, businesses develop   a. organization charts b. goals   c. standards d. schedules   ANSWER:   c POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:35 AM

 

28. The benefits of having policies to guide decisions is that   a. there will never be problems   b. decisions will be consistent   c. managers will not have to involve employees in decisions   d. none of the responses   ANSWER:   b POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

29. A list of steps to be followed for performing certain work is the   a. process b. procedure   c. pace d. plan   ANSWER:   b POINTS:   1 REFERENCES:   Planning Tools QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.2.2 – LO: 4.2.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

30. The management function responsible for arranging resources to complete work is   a. planning b. organizing   c. leading d. controlling   ANSWER:   b POINTS:   1 REFERENCES:   Organizing Work QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.1 – LO: 4.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:36 AM

 

31. Which of the following is not a benefit of an organization chart?   a. It shows to whom each employee reports.   b. It indicates lines of promotion.   c. It communicates policies and procedures.   d. It shows the departments that make up the business.   ANSWER:   c POINTS:   1 REFERENCES:   Organizing Work QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.1 – LO: 4.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/29/2015 8:37 AM

 

32. When a new business first begins to organize activities into units, it should   a. create many small units   b. put all activities into one large unit   c. group activities into a few natural divisions   d. prepare unit work schedules   ANSWER:   c POINTS:   1 REFERENCES:   Organizing Work QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.1 – LO: 4.3.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

33. The obligation of an employee to accept responsibility for the outcomes of assigned tasks is called   a. accountability b. authority   c. empowerment d. span of control   ANSWER:   a POINTS:   1 REFERENCES:   Characteristics of Good Organization QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.2 – LO: 4.3.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 3:48 PM

 

34. Authority in an organization is delegated   a. from top to bottom   b. from one department to another   c. from employees to customers   d. from one manager to another but never from a manager to an employee   ANSWER:   a POINTS:   1 REFERENCES:   Types of Organizational Structures QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.4.1 – LO: 4.4.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

35. All authority can be traced in a direct line from the top to the bottom in   a. a line organization b. a team organization   c. a matrix organization d. all of the responses   ANSWER:   a POINTS:   1 REFERENCES:   Types of Organizational Structures QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.4.1 – LO: 4.4.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

36. The obligation to do an assigned task is called   a. authority b. accountability   c. responsibility d. productivity   ANSWER:   c POINTS:   1 REFERENCES:   Characteristics of Good Organization QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.2 – LO: 4.3.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 3:50 PM

 

37. If an employee regularly receives instructions from more than one manager, there is a problem with   a. span of control b. unity of command   c. policies and procedures d. standards   ANSWER:   b POINTS:   1 REFERENCES:   Characteristics of Good Organization QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.3.2 – LO: 4.3.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

38. The organization structure that is efficient but with many layers of management is the   a. line organization b. line-and-staff organization   c. matrix organization d. all of the responses   ANSWER:   a POINTS:   1 REFERENCES:   Types of Organizational Structures QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.4.1 – LO: 4.4.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   5/4/2015 3:15 PM

 

39. Which is characteristic of a traditional work team?   a. one or two broad tasks b. team leader controls routine tasks   c. group decision making d. effectiveness based on team performance   ANSWER:   b POINTS:   1 REFERENCES:   Types of Organizational Structures QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.4.1 – LO: 4.4.1 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 3:56 PM

 

40. Traditionally, businesses have used   a. decentralized organization b. matrix organization   c. centralized organization d. flattened organization   ANSWER:   c POINTS:   1 REFERENCES:   Improving Business Organization QUESTION TYPE:   Multiple Choice HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.4.2 – LO: 4.4.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 3:53 PM

 

Match each item with the correct statement below. a. business plan b. centralized organization c. decentralized organization d. empowerment e. flattened organization f. line organization g. line-and-staff organization h. matrix organization i. mission j. organizing k. responsibility l. self-directed work team m. team organization n. vision   REFERENCES:   Characteristics of Good Organization Levels of Planning Organizing Work Types of Organizational Structures Why Plan? Improving Business Organization QUESTION TYPE:   Matching HAS VARIABLES:   False LEARNING OBJECTIVES:   BM.BKB.14.LO: 4.1.1 – LO: 4.1.1 BM.BKB.14.LO: 4.1.2 – LO: 4.1.2 BM.BKB.14.LO: 4.3.1 – LO: 4.3.1 BM.BKB.14.LO: 4.3.2 – LO: 4.3.2 BM.BKB.14.LO: 4.4.1 – LO: 4.4.1 BM.BKB.14.LO: 4.4.2 – LO: 4.4.2 DATE CREATED:   5/4/2015 3:15 PM DATE MODIFIED:   12/1/2015 3:56 PM

 

41. A broad, long-term, and often inspirational view of a company’s reason for existing. ANSWER:   n POINTS:   1

 

42. A business which is divided into smaller operating units, and managers who head the units have almost total responsibility and authority for operations. ANSWER:   c POINTS:   1

 

43. A team in which members together are responsible for the work assigned to the team. ANSWER:   l POINTS:   1

 

44. A written document that describes the nature of the business, its goals and objectives, and how they will be achieved. ANSWER:   a POINTS:   1

 

45. An organization with fewer levels of management than traditional structures. ANSWER:   e POINTS:   1

 

46. Authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them. ANSWER:   d POINTS:   1

 

47. Business structure in which all authority and responsibility can be traced in a direct line from the top executive down to the lowest employee level. ANSWER:   f POINTS:   1

 

48. Business structure that divides employees into permanent work teams. ANSWER:   m POINTS:   1

 

49. Determining how plans can be accomplished most effectively and arranging resources to complete work. ANSWER:   j POINTS:   1

 

50. The addition of staff specialists to a line organization. ANSWER:   g POINTS:   1