Empowerment Series The Skills of Helping Individuals, Families, Groups, and Communities, Enhanced , 8th Edition by Lawrence Shulman – Test Bank

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Empowerment Series The Skills of Helping Individuals, Families, Groups, and Communities, Enhanced , 8th Edition by Lawrence Shulman – Test Bank

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Chapter_03_The_Preliminary_Phase_of_Work

 

1. ​The skill of getting in touch with potential feelings and concerns that the client may bring to the helping encounter is:   a. ​Empathy.   b. ​Contemplation.   c. ​Tuning in   d. Tuning out   ANSWER:   c REFERENCES:   75 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

2. Of the following elements, which is NOT part of Lum’s framework for culturally competent practice?​   a. ​Inductive Learning   b. Intercultural Bias​   c. Knowledge Acquisition​   d. ​Skill Development   ANSWER:   b REFERENCES:   79 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

3. Single communication involves all of the following except:​   a. ​Inductive Learning   b. ​Intercultural Bias   c. ​Knowledge Acquisition   d. ​Skill Development   ANSWER:   d REFERENCES:   72 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.3c

 

4. The skill of articulating the client’s feelings, in response to tuning in or perceiving the client’s indirect communications, prior to the client’s direct expression of affect is:​   a. ​Containment   b. ​Putting the client’s feelings into words   c. ​Process-content connection   d. ​Sharing worker’s feelings   ANSWER:   b REFERENCES:   94 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

5. Tuning in to ambivalence helps to:​   a. ​produce new stereotypes.   b. ​define client resistance.   c. ​Answers “produce new stereotypes.” and “define client resistance.”   d. ​put unhelpful hunches aside.   ANSWER:   d REFERENCES:   91 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10f

 

6. Which of the following is NOT an obstacle to direct communication?​   a. ​Client motivation to change   b. ​Societal taboos   c. ​Client ambivalence   d. ​Context of the engagement   ANSWER:   a REFERENCES:   72 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

7. A supervisor modeling the empathic skill by reaching for what a worker might be feeling is an example of?​   a. ​partialization.   b. ​countertransference.   c. ​parallel process.   d. ​intellectual tuning in.   ANSWER:   c REFERENCES:   86 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.1f

 

8. A client states to her worker during their first meeting “My last worker was wonderful, I really liked it when he came by”.  What would be the best response for the worker?​   a. ​“It sounds like you might miss him.  What did you like about him?”   b. ​“It sounds like he let you get too close to him”.   c. ​“It sounds like you really liked him, I wonder if he really helped you?”   d. ​“It is not appropriate for me to discuss previous workers with you”.   ANSWER:   a REFERENCES:   93 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10l

 

9. Hinting is an example of?​   a. ​Nonverbal communication   b. ​A decoding error   c. ​Indirect communication   d. ​Direct communication   ANSWER:   c REFERENCES:   73 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

10. Shulman uses the term “the agency client” to describe:​   a. ​macro social work practice.   b. ​clients who have been connected with an agency for a long time and have developed reputations for being “unworkable”.   c. ​clients who have been connected with an agency for a long time and have referred other clients for service.   d. ​workers who seek serve from the agency that employs them.   ANSWER:   b REFERENCES:   96 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.4a

 

11. ​Which of the following statement best depicts the working relationship between worker and client?   a. ​The relationship is separate from the work   b. ​The relationship is not separate from the work; rather, it is part of the work.   c. ​The relationship is not separate from the work at the beginning, but becomes separate as the work moves along.   d. ​The relationship is separate from the work until the worker discusses it with the client.   ANSWER:   b REFERENCES:   78 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

12. Sex, money, substance abuse are all examples of:   a. sins   b. societal ambivalence   c. authority themes   d. societal taboos   ANSWER:   d REFERENCES:   72 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.3a

 

13. Which of the following is not a level of tuning in?​   a. ​The specific client   b. ​The phase of work   c. ​The general category of the client   d. ​Professional ethics   ANSWER:   d REFERENCES:   87 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

14. ​_______ refers to the client’s general sense of getting along well with the worker.   a. ​Rapport   b. ​Trust   c. ​Caring   d. ​Tuning in   ANSWER:   a REFERENCES:   81 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

15. The skill that explores the meaning of a silence by putting the client’s possible feelings into words is:​   a. ​Reaching for silences   b. ​Reaching inside of silences   c. ​Reaching to the silence   d. ​Exploring the silences   ANSWER:   b REFERENCES:   94 QUESTION TYPE:   Multiple Choice NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

16. Nonverbal forms of communication can send direct and indirect messages.​   a. True   b. False   ANSWER:   True REFERENCES:   74 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10b

 

17. Therapeutic alliance may be one of the least important factors for increasing the total effectiveness of treatment.​   a. True   b. False   ANSWER:   False REFERENCES:   82 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10j

 

18. For tuning in to be done effectively, the worker has to actually block experiences and feelings they have had in their own life experiences.​   a. True   b. False   ANSWER:   False REFERENCES:   75 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.10a

 

19. ​Casual path analysis allows a researcher to construct a model of a process under examination and to estimate the influence of variable along a defined casual path.   a. True   b. False   ANSWER:   True REFERENCES:   95 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.6b

 

20. Working with someone with whom the worker shares important cultural characteristics is termed intercultural practice.   a. True   b. False   ANSWER:   False REFERENCES:   81 QUESTION TYPE:   True / False NATIONAL STANDARDS:   United States – EPAS: 2.1.4b